Coach/Baggage/Airline:
Coach
Seating arrangement in the coach shall be strictly as per the booking date i.e. the guest who books first will get the first seat and so on. Same policy is applicable in case of merged tours. At the time of booking if any seat number is shared to you, then treat this as indicative seating which is subject to change and demands/ claims for such seating will not be accepted.
In coach, the seating allotment shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats which if available, can be booked by the guest at an additional cost. The company reserves the right to allocate Prime seats. If paid and prime seat is not available due to any reason, company is liable only to refund the amount paid for the prime seat.
We will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles). The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. You will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/ delays and the same will be non-refundable.
There is a strict “no smoking”, “no alcohol” and “no eating” policy in the Coach. Guests are advised not to keep valuables in coach while sightseeing. The Company shall not be responsible for the loss of valuables from the coach. If the coach is accidently or otherwise damaged by the guest he/she will be required to pay the compensation for the same.
World Tours Coaches / Buses:
We generally arranges air-conditioned/air-cooled, luxury coaches. However, sometimes coaches may not seem to be very effective, in such case arrangement of coasters or small vehicles is done. Coaches may also be equipped with an emergency washroom; however, this facility is not to be used in lieu of the rest rooms. In case, you wish to use this facility, you will have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches / buses generally varies from 20 to 40 and depending on the number of the guest/s. few coaches have one door or two door access, which varies from destination to destination.
Indian Tours Coaches / Buses:
We generally arrange air-conditioned/air-cooled coaches / Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guest/s, etc.For merged/ part tours which are a part of the main tours, the seating priority will be as per the booking
Baggage:
You are responsible for your own baggage. All the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) is on you at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches. Please note that Tour Managers are not responsible for your baggage or any kind of personal belongings and we will not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you.
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. Furthermore, Instructions as well as information of the tour are to be followed in the group tours and the tour manager or Agwani travels is not responsible for any instructions overruled by the Guests and / or its consequences.
All the Travel documents like passport, visa, tickets, etc. are totally your responsibility and in case you lose such documents, you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident or negligence. Please take a note that if your baggage is lost or misplace any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. You have to understand that the Tour Manager is responsible for the whole group of guests and he may not be in a position to escort you to lodge a complaint with the concerned authorities, as doing so could compromise the convenience and time of the rest of the Guests.
Airline:
Flights as specified on the Tour itineraries are included in the Tour price. We rely on Airline agreements regarding air travel & other transportation, through enrollment & payment for Tour, the Guest acknowledges & accepts the same.
Individual electronic tickets may not be issued to the guest prior to travel due to the group nature of the air/flight booking. In such circumstances, the guest acknowledges that by virtue of booking any air inclusive tour from Veena world they have accepted the airline’s terms & conditions of travel & applicable national & international law governing air transportation.
Please note that Guest name in the booking form should be exactly as per their passports. Agwani travels will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.
Reservation/ Ticketing
If Agwani travels makes air reservations, the guests may require to make payment of Airfare at the time of booking itself. On receipt of full air payment, the airfare, taxes and fuel surcharges become final. This will be regardless of future price fluctuations.
When guests books a Tour including flights, they will be required, at the time of booking, to provide us the details regarding full name as per the passport, passport number, date and place of passport issue. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility.
Airlines change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
For Air Inclusive tours the costing is based on yearly basis. So cost air ticket is not to be compared with regular air tickets neither any refund is to be claimed.
Airline Baggage:
When the guests is travelling by air, they are subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, Airline Regulations permits a guest to carry only 2 bags per person. Check in bag with a maximum weight of 20 kgs and a hand bag with a maximum weight of 7 kgs with dimensions not exceeding 115 cms. If the guest’s package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai Air, Tiger Airways) then baggage will not be included in the package. Additional charges could be applicable and the guest shall be liable to pay such additional charges directly to the airline. The baggage restrictions could also vary for different classes of travel. Please understand that every airline has a different set of rules and regulations and they keep changing the rules quite frequently. Hence, the guests are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable, in any manner, if you are unable to carry any baggage or if the guest has to pay any extra-charges due to restrictions imposed by the airline.
We would recommend the guests to carry bags with wheels and sturdy handles, preferably a stroller, which is convenient to carry and pull along as porterage is not included in the the Tour price.
Guests may please note that for Domestic flights or internal flights from one city to another city on international tours, the baggage allowance will be as per the respective airline baggage policy and weight regulations. Guests are requested to pack their belongings and carry luggage in accordance to the respective airlines baggage allowance. Excess baggage (if any) will be chargeable as per the airline policy and the same has to be borne by the guest.
Airline Seating:
Seats are limited in our contracted class of service and may not be available on every flight. Agwani travels does not hold block space on any airline and does not assure seat availability for every single Tour departure date. Not all airlines offer pre-assigned seats. Some may charge for pre assigned seats. Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes.
Airline availability:
Agwani Travels reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Agwani travels will not be responsible or liable for such delays or rescheduling.
Airline special requests:
Airline Special Requests Seat assignment and special meal requests can be requested at time of booking. Agwani travels does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Agwani travels. It is the guest’s responsibility to request frequent flyer credit from the airline. Agwani travelsshall not be responsible for matters concerning frequent flyer miles.
Agwani travels Liability:
Company as an organization is co-ordinating with various independent service providers for conducting the tour. The company takes utmost precaution to ensure that the tour is comfortable. Also, Guests are updated from time to time through different media of communication in case of changes. Though we take maximum care, neither we have control on the mode of transport like shipping, Airline, trains, coaches, buses etc. nor on the hotels, restaurants or any other facilities. Thus, we shall not be responsible for any kind of damage to the person or to the property because of these independent vendors.
Agwani travels shall, in no circumstances whatsoever be liable to guest or any person travelling with the guest for Loss of Baggage while it is in the custody of the airline, failure to provide meal of the guest’s choice by the Airline, overbooking of seats by the Airline, Failure on the part of Airline to accommodate the guest despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, guest missing the flight, changes of flight schedule/ routing/airline mentioned at the time of booking. In this condition the expression ‘howsoever cause’ includes wilful negligence on the part of the guests. In any event if the guest has booked a particular Airline on a particular date and due to certain reasons beyond our control, they are not allowed to board the flight, then Agwani travels shall not be held responsible for the same and the guest can make no claim whatsoever against us.
Additional Charges and Taxes by Airlines, Visa & Government
Airline is an independent Contractor, the Company does not have any control on their operations; neither on the increase in air fare, fuel or any other taxes. All such hikes have to be paid by you before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by you immediately in the event of cancellation of the tour.
Any Hike in visa fee/VFS fees or increase in government tax are not under our control. Therefore, you will have to bare such additional charges.
Visa consulates rule may change at any given point and in such case we may need to apply for any additional visa than the visa which is already included in the tour price. In such case, we will have to apply for such visa additionally and you will have to pay for such additional visa.
Due to requirements of the airlines, the points of entry and exit in a country may change. We may operate more than one coach per departure date or club 2 groups in one departure and may for convenience reverse the direction or amend the itinerary.
Airport taxes / Airport Development Fee, as applicable, is to be paid over & above the Tour price should there be a rise post issuance of tickets. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and we will provide the same to the guest upon request, if available.
Names Changes fee will be charged from each Guest for name changes or name corrections together with any airline penalties and other cost or charges incurred.