Terms & Condition – Transfer, Cancellation and Refund

Transfer, Cancellation and Refund:

Transfer of tour:

An exchange from the initially reserved visit to another visit is treated as wiping out of prior visit and henceforth, a crisp booking of another visit must be made. All crossing out charges will apply on the net visit cost and not on the gross visit cost of the previous booked visit. The visit cost and limits accessible/given for the dropped visit are not legitimate for crisp booking. Visit cost and limits influencing the date of crisp booking of another visit will be material. In the event that if booking is dropped and substitute booking is given in a similar visit all things considered whatever at real air ticket retraction charges will be appropriate and for new reserving new markdown will be material.

Transfer of Tour by Veena World:

For a gathering Tour to work effectively a base number of visitors is required. Should the numbers on the Tour booked by visitor neglect to arrive at this base cutoff, Agwani travels maintains all authority to drop the Tour.

 

On the off chance that the quantity of guest(s) reserved for any visit is not exactly least support, at that point Agwani travels holds the rights to drop or correct the visit and in such an occasion the guest(s) can guarantee just the sum paid by him as discount subsequent to deducting the assessments. Visitors are not qualified for guarantee any discount or enthusiasm on the sum paid. In case of Agwani travels choosing to drop the visit, abrogation of visit will be conveyed to the visitor at the most punctual by means of any of the accompanying modes (a) sms (b) phone (c) email; according to the data given by the guest(s) or by any individual for and for guest(s) at the hour of booking of the visit. If there should arise an occurrence of wiping out of any visit by Company, real sum paid by the guest(s) will be discounted to the guest(s) and wiping out charges of any administrations pre booked by the visitor or some other administrations booked by the visitors exclusively/by and by won’t be borne by Agwani travels and just real paid sum will be discounted to visitor with a money order.

 

Wedding trip visits to objections, for example, Mauritius and Switzerland are extravagant along these lines bringing about restricted appointments. On the off chance that the quantity of visitors reserved for a strength visit is less, at that point the claim to fame visit will be converged with a family visit. In these cases, visitors can appreciate the advantages of a special night visit and exploit the gathering visit cost, simultaneously. Such visits are once in a while combined and honeymooners are insinuated about the equivalent. On the off chance that any visitor would not like to pick the combined visit, FIT choice will be given to them.

Bus Seat priority as per the booking date / time will be maintained , here bus seats are auto generated and no manual intervention is allowed ,depending upon booking date / time, system gives the bus seat nos.

Transfer of tour by Guest:

If you wish to change or amend your booking, you have to communicate your request to us in writing. The requests for Tour Change or Transfer will be accepted subject to availability.

Please note that:

i – The amended or changed booking will be regarded as a new booking;

ii – In case the amendment is carried out beyond the specified cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges specified herein above shall apply.

Cancellation Policy:

Cancellation received no. of days prior to departure Cancellation fee applicable on Net Tour Price (per person)

India Excluding Andaman    Andaman Bhutan Nepal    Asia excluding India, Nepal, Bhutan & Japan, China, Korea & Taiwan     Europe, America, Canada, Australia, New Zealand, Africa, Japan China, Korea, Taiwan      International Tours With Cruise including Antarctica

More than 121 days                                        10 / 10 / 10 / 10 / 10

D- 91 to 120                                                        15 / 15 / 15 / 15 / 15

D -61 to 90                                                           20 / 20 / 20 / 20 / 30

D-46 to 60                                                            30 / 30 / 30 / 30 / 50

D- 31 to 45                                                           40 / 70 / 40 / 50 / 60

D-16 to 30                                                            50 / 80 / 50 / 75 / 75

D- 6 to 15                                                             75 / 90 / 75 / 75 / 75

D – 5 & On Tour                                                                 100 / 100 / 100 / 100 / 100

*In some cases if Air tickets are blocked / issued on special fare then cancellation charges levied by the airline, over and above the charges as mentioned in the table hereinabove shall be borne by the guest

1. A) Guest cancels the tour due to any personal reason

1 – In the event that any Guest chooses to drop the visit in any capacity whatsoever, they will quickly send an email to Agwani at cancellation@agwanitravels.com from their enrolled email ID.

2 – Abrogation will draw in crossing out charge as expressed hereinabove which is determined on Net Tour Price and differs according to the time span between the retraction date and the visit flight date. The dropping charge will likewise contrast visit insightful/segment astute/class savvy.

3 – Agwani travels isn’t at risk to give any subtleties or bifurcation of the retraction charge.

4 – Any discount payable to the Guest according to the retraction strategy will be paid inside 10 working days.

5 – When the booking is dropped, it can’t be reestablished. Any inversion/re-booking will be treated as crisp booking and extra charges are appropriate.

1. B) Single Guest sharing a room with another cancels the tour

1 – Single Guest ought to preferably book on Speciality visits, for example, Women’s Special or Seniors Special, where Agwani travels ensures a room accomplice. Visitor can save money on single inhabitance charges on these visits.

2 – In the event that a solitary Guest is voyaging alone on a customary visit, at that point s/he should pay single inhabitance charges. On the off chance that they get a room accomplice and offer the twin/twofold space for all visit days then the single inhabitance charges will be discounted to the Guest after visit inside 10 working long periods of appearance.

3 – If there should be an occurrence of crossing out by any such sharing accomplice, no discount is relevant.

1. C) Agwani travels cancels the tour

1 – Agwani travels maintains all authority to drop or re-plan any visit without reasons.

2 – The sum paid by the Guest will be discounted inside 10 working long periods of wiping out of the visit.

3 – Discount will be paid by A/C payee check in Indian Rupees. For International visits also regardless of whether the Guest had made the visit installment incompletely or completely in unfamiliar cash discount will be paid in Indian rupees as it were.

3 – Agwani travels won’t be obligated to pay any enthusiasm on the visit sum paid by the Guest.

4 – agwani travels owes no duty regarding any extra cost identified with some other courses of action made by the Guest all alone.

5 – A Guest ready to take some other visit can do as such in conference with the separate sales rep. Abundance/Short installment, if any for the new visit will be discounted/gathered, to/from the Guest.

1. D) Agwani travels cancels and/or reschedules the tour considering the safety of tourists under force majeure situations

1 – Agwani travels maintains whatever authority is needed to drop as well as re-plan any visit under power majeure circumstances like normal cataclysm, plague, psychological oppressor unsettling influence and so on thinking about the wellbeing of the vacationers. No discount, completely or halfway will be material under any condition in such power majeure circumstances.

2 – As discount isn’t material, Guest will be needed to pick the following conceivable future date of a similar visit.

3 – Agwani travels will send the solicitation to partners like Airlines, Hoteliers, Transporters, and so on for help with deferment of the administrations.

4 – On the off chance that Guest needs to change the area, at that point choice will rely upon the collaboration of the partners like Airlines and Hoteliers. Such a choice will require time and will be given at the soonest or inside a range of 45 days of such solicitation.

5 – In the event that if partners (Airlines/Hoteliers/Transporters) are not in a situation to think about the case, at that point genuine abrogation charges may apply.

6 – In the event that the future visit cost is less, at that point the abundance sum will be changed in accordance with the following visit which the Guest wish to go later or to give an overhaul in any of the administrations that the Guest may choose. No fractional discount is pertinent in such circumstances.

1. E) When Veena World reschedules the tour due to uncontrollable factors like changes in airline schedule, major event or VIP movement at the destination

1 – Agwani travels claims all authority to re-plan any visit under wild figures like changes aircraft timetable or significant occasion or VIP development at the objective. No discount – full or fractional will be relevant under any conditions.

2 – As discount isn’t material, Guest should keep the new timetable of the visit.

3 – In this continually evolving world, Agwani travels changes or update the visit schedules for esteem expansion to Guest which can prompt increment in the visit value sum. In such a case, Agwani travels claims all authority to charge extra expense.

1. F) Tour cancelled due to Visa Rejection – Deemed Cancellation

1 – Dismissal of visa will prompt regarded scratch-off and the booking will stand drop with no insinuation or affirmation from the Guest.

2 – Visa dismissal date will be considered as the date of wiping out and the scratch-off charge will be material appropriately.

3 – Visitor can re-apply by paying extra visa charges, anyway allowing of visa is at the attentiveness of the individual Consulates and Agwani travels won’t be liable for the equivalent.

4 – In the event that visa isn’t conceded even the subsequent time, the wiping out charge will be founded on the date of the dismissal of second visa.

5 – In the event that no insinuation of visa (conceded/dismissed) is gotten from the individual Consulate/Embassy, at that point it is considered as regarded abrogation and dropping charge will be appropriate as expressed hereinabove.

6 – If there should arise an occurrence of gathering booking, if visa of an individual is dismissed and the remainder of the gathering drops the Tour then undoing charges as referenced in the table thus above will be material to the whole gathering.

7 – Visa duplicate is constantly sent to Guest on email by Agwani travels while at times Consulates send identification legitimately to the Guest home. In both the cases it is the obligation of the Guest to check the visa sticker and confirm that the individual subtleties and visa legitimacy is exact. Because of a slip-up, if the migration office doesn’t permit the Guest to leave or enter the nation, at that point Veena World won’t be liable for any discount/misfortunes/outcomes.

8 – In specific situations where Air/Visa is prepared over 91 days ahead of time, on abrogation real Air charge/visa expenses is pertinent notwithstanding above crossing out charges.

1. G) Non-payment of tour price – Deemed Cancellation

Guest is required to pay full tour price at the time of booking / 60 days / 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame then Veena World reserves the right to cancel the booking without any written notification and forfeit the paid amount.  In such a case, the cancellation notice will be treated as cancellation date and cancellation charges will apply as per the policy.

1. H) Right of admission and termination

1 – Agwani travels claims all authority to state ‘No’ to the booking of any Guest without uncovering any explanation or support.

2 – Agwani travels claims all authority to end the visit through any Guest while on street if the Guest doesn’t follow the gathering visit dignity or gets out of hand with co-travelers/Tour Manager/Coach Captain/Local residents or makes irritation and so forth.

3 – Visitor should make courses of action for their profit travel for their own and no discount is material under such situation.

4 – In such a case no discount or remuneration is appropriate.

1. I) No show or absence on Day 1 of the tour

1 – In the event that a Guest neglects to join the visit on Day 1 of the visit, it is named as No Show and will be treated as esteemed crossing out and no discount is appropriate.

2 – Scratch-off charges will be 100% simultaneously all administrations will stand drop except if the Guest informs to Agwani travels about joining the visit later at their own cost.

1. J) Discontinuation from ongoing tour

1 – On the off chance that Guest ends/ends the visit for any close to home explanation, it is named as considered scratch-off and no discount will be pertinent.

2 – Agwani travels will help the Guest to book the necessary administrations, anyway all costs for a similar should be paid by the Guest promptly ahead of time.

1. K) Travel Insurance

1 – Agwani travels ordinary gathering visit costs are comprehensive of Insurance energize for Guest to 59 years old. The protection strategy is legitimate for the term of the visit. Visitor more than 59 years old need to pay the distinction in protection premium.

2 – The Guest settling on Customized Holidays, Inbound Holidays and MICE Tours, the cost is non comprehensive of Insurance charge consequently Guest need to buy travel protection independently.

3 – Certain crossing out cases can be qualified for protection guarantee anyway settlement of the case is at the sole circumspection of the Insurance Company and Agwani travels isn’t liable for the equivalent.

4 – If there should be an occurrence of any rate test to protection guarantee, it is obligatory to imply Insurance Company and Agwani travels inside 24 hours of any such episode.

5 – If there should arise an occurrence of any close to home travel protection strategy got by Guest, Agwani travels isn’t obligated for any case handling and correspondence with Insurance Company.

Refund:

All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour are reserved by Agwani travels. Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The decision given by Agwani travels on the quantum of refund shall be final and will be paid directly to you.

Some information that you should have about refund:

a – Refunds, if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

b – Where bookings are made through our Preferred Sales Partners (PSPs), the refunds will be routed through them.

c – Refunds (if any) will be processed as per the applicable terms and conditions and will be interest free. The company shall not be liable to pay any interest on the amount refunded to the guest.

d – Refund processing takes time ranging from minimum 30 days to 60 days depending upon the season

e – Incase the guest holds Valid Visa or Visa fee is directly paid by guests at consulate, refund will be processed within 7 working days upon submission of Visa Copy.

f – No refund will be payable:

1. i) Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
2. ii) If services of the tour are modified, varied, amended, cancelled or not utilized.

iii) If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.

1. iv) Where airfares are contracted in bulk for Air Inclusive departures.
2. v) If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
3. vi) Refund is not applicable for sectors on Indian/World tours wherein air tickets are non-refundable and date change is not allowed.

vii) For all Card payments – Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.

The Company reserves the right to:

a – Take the booking for the group tour and individual tour.

b – Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.

c – Dismiss any guest from the tour for misbehaviour especially if it affects the group and Physical or verbal assault to the Tour Manager.

d – Withdraw discounts at any point of time.

e – Change the routing of Air Travel.

f – Change hotel and/tour programme due to unavoidable circumstances